Customer Service Advisor, Student Roost, Sheffield, Hollis Croft

April 2021-Present

• Ensured excellent presence inside and outside, maximising window spaces, lifts, TV slides and chalkboard areas with temporary designs highlighting the facilities and upcoming events; alongside the graphics provided by the central team.

• Supporting the launch of the 360 property tour video by gathering students to take part in filming, voiceovers and collecting consent forms.

• Collaborated with the Resident Wellbeing Lead, to enhance the customer journey with the creation of positive wellbeing cards, to be used across all properties within Student Roost.

• Researched and monitored competitors in the local area to understand what the city of Sheffield market had to offer in comparison with the property.

• To create posts, monitor and respond to the property's social media and process the social media posts for approval via Hubspot.

• To provide occasional support to other sites in Sheffield for social media posts when required at a collaborative event.

• Creating engaging events to entertain residents, and promoting these events by designing posters and flyers that can be distributed using the jetpack when promoting Student Roost around the local area.

• Assisting in the day-to-day running of the property, including taking payments and communicating across different media such as Website live chat, email, telephone and in person.

• Scheduling and closing sales with prospective tenants by conducting tailored viewings. While communicating with international direct lettings and agents.

• Supporting and building relations with in-house students to understand their needs within the current market to enhance their customer journey.

• Communicating with the property team to work on being more efficient on tasks, such as improving on tenancy takeovers.

Full Time Experienced Sales Assistant, Topshop, Sheffield 2017-2021

• Providing exceptional customer service to all customers, confidently and sensitively in person or over the phone.

• Building effective working relationships with colleagues to ensure the best possible experience for all.

• Worked well in a team environment, but very comfortable working on my initiative and having a highly proactive approach to tasks

• Outstanding time management skills and adaptable and flexible to change at very short notice.

• Excellent communication and listening skills and respective of cultural differences, to meet customer's needs and expectations.

• Able to work well under pressure, as well as working to strict deadlines.

• Acting as a Topshop role model to colleagues, providing specialized training to new and existing members of the team.

• Managing conflict and effectively problem-solve challenging situations, to achieve a swift and satisfactory solution

• Department specialist for the promotion and sales of an extensive range of products within the brand.

• Engaging with customers and being able to identify their specific requirements and developing positive relations, resulted in sales and meeting sales targets.

• Admin, managing cash and payment systems in the end-of-day banking, in accordance with company procedures and policies.

• Assisting Visual Merchandisers with product placement within the brand guidelines to appeal to customers, while using in-depth reports.

• Travelling to other stores on short notice to provide service and management of other Topshop concessions to cover sickness and holidays.